FAQs

Have a question for the Quaver Team?

Skip the phone call and save precious teaching time! Check Quaver’s Frequently Asked Questions list below to see if your question could be answered.

I'm having technology troubles!

Technology isn’t perfect, but it doesn’t have to ruin your class!

Check out these helpful tips for combating technology issues. 

Bandwidth and Internet screening/blocking programs used by schools and districts can cause a myriad of issues. You might log in one day to find something that was working the day before is now freezing up. and the change was most likely on your school network or device.

When this happens, we recommend using the Tech Checkup in the Quaver Help Site to identify any obvious issues! You can get there easily by visiting: www.QuaverMusic.com/TechCheckup and clicking TECH CHECKUP in the menu.

You can also contact the Quaver Customer Service Team by calling 866-917-3633 or emailing info@quavermusic.com for immediate tech assistance.

What training materials are available to me?

As a Quaver user, you have access to ongoing video training and education that is available 24/7 online. Visit our Help Site to dig into training made just for QuaverSEL users!

Can I download or request mp3 files for a program/performance?

Yes you can! Requests for specific songs can be sent to songrequests@quavermusic.com.

As part of an active license for Quaver Resources, licensed users can request downloads of certain MP3 files for use only in rehearsals and live school-related performances. MP3 files for all songs in the Quaver Musicals can be downloaded from the website, subject to certain restrictions. Other MP3 files can be requested for Quaver original songs and for all public domain songs in our catalog. Not available for download are all copyrighted songs that Quaver has licensed for streaming purposes only. Once downloaded, the MP3 files can be used in school performances, but remain the property of QuaverMusic.com. Upon the termination of the Quaver Resources License, the licensed user agrees to delete all MP3 files that have been downloaded. Moreover, the licensed user agrees not to copy or share these files with any other persons or organizations.

I'm interested in purchasing Quaver resources. Where can I find pricing information?

Quaver SEL resources are sold via a site license to specific online resources for a set number of years. Follow this link for pricing and to get a quote!

My access code doesn't work.

Please contact our Customer Service Team at info@quavermusic.com or 866-917-3633 to verify your access code.

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